Information Hub (Ciputra Hub)
UI/UX Researcher & Designer
Background
The Information Hub is a prototype feature within the Ciputra Hub app, designed to streamline access to permit information for Citraland residents. It offers an intuitive platform where residents can find tailored permit details, download relevant documents, and manage properties across multiple Citraland locations. This scalable solution minimizes the need for Customer Relationship Officer (CRO) office visits, providing greater convenience and efficiency for residents.
Solution
Information Hub provides a comprehensive digital solution for permit management, offering residents easy access to permit information, document downloads, and property management across multiple Citraland locations.
Permit Information Access
Find tailored permit details specific to your property and needs
Document Downloads
Download relevant documents and forms directly from the platform
Multi-Property Management
Manage properties across multiple Citraland locations from one interface
Challenge
One significant challenge during the research phase was the lack of initiative to engage with the CRO office and arrange interviews with Citraland residents. This resulted in missed opportunities to gather valuable user insights directly from the target audience. Instead, the research relied primarily on desk research and a single interview session. This limited the depth of understanding necessary to ensure the solution fully addressed user needs. The experience underscored the importance of proactive planning and collaboration in the research process.
App Screenshots
Main page with searchable information by location
Information search results page
Detailed information page
Information submenu options
Prototype
My Role
I contributed as a Researcher and UI Designer, focusing on gathering insights (within limited scope) and translating them into a user-friendly prototype.